FAQ

Shipping Questions

Return Policy

Payment Questions

Replica Watches Questions

Security Questions

Shipping Questions:

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How long does it take to dispatch your watches?
The terms of delivery depend on the country. It takes 5-7 business days to deliver items to North America. For all international orders, packages take 8-14 business days. All the products are shipped by DHL, USPS or Express Mail (EMS) with confirmation (Depending on availability).
Note: Business days do not imply weekends and holidays.
Do you ship outside the USA?
Yes, we deliver world wide.
What are shipping costs?
We charge North America and most of European country $20.00 for one watch. If you buy two or more, it will add $3.00 for each package. Some special countries may charge more for the shipment.
Who pays for the Duties and Tariffs on international shipments?
You need not worry about whether or not the watches can pass the custom successfully. We cooperate with DHL/EMS/UPS to help you finish custom procedures. So far, the Customs declaration percentage of our products has reached 100%.You need not pay the Tariffs.
However Customs clearance charges are your responsibility, but sometimes, different country has different policy, as we have no control over these charges and cannot even predict what they will be. You should contact your local custom office for more detail.
Do you dispatch the items ordered the same day the order was placed?
No, it usually takes some time before your order is dispatched. This allows our staff to verify the order details and to package the order. Once your order has been verified and confirmed, it is sent to our packaging and shipping department. The process always takes 1-2 business day.
Note: Business days do not imply weekends and holidays.
It has been 3 days since I placed my order, how come it still hasn't been shipped yet?
Depending on which style of watch you ordered, it may have to be custom made, as some watches are made to order. Some of the more exotic watches can take up to 3-5 business days for it to be shipped out. As soon as your watch is shipped out, you will be notified of it in your Members Section. The status of your watch will indicate as "Shipped".
I'm leaving the country in 2 days. Is it possible to have my order shipped to me overnight?
Unfortunately, we are unable to ship our packages overnight due to the large number of orders we receive everyday.
Are there any other hidden fees I have to pay besides for the product and the shipping?
No, there are no additional fees to be paid. It's our goal to make your shopping with www.alshwatches.com pleasant and enjoyable both during and after the sale.
If the watch is damaged by Custom, is it resent by www.alshwatches.com ?
Yes, if the watches are damaged by Custom, no mater our local Custom or yours, we will send the watches again free, but your must pay the shipping fee for resend.
We take a great pride in offering a safe and secure online shopping experience.

Return Policy

Refund and exchange:
In case you are not satisfied with the received timepiece, please consider a few options:
· it is possible to exchange the watch for another one
· the watch can be repaired for you
· you can get the refund
After you have chosen one from the above mentioned options, follow the instructions:
· Explain the problem you have with the watch in an e-mail letter.
· Make sure to specify whether you need an exchange, refund, or repair under the manufacturer's warranty.
· Indicate your order number in the email.
· Send your e-mail to the following address: watcheservicekk@gmail.com
· After we receive you e-mail letter, we will send you a reply with a return code. The package with the watch you send back to us should indicate the code.
Note:
· It is important to include all the links which you received with the watch, if there are any. Otherwise, we will not be able to accept the timepiece back in order to exchange it or make the refund.
· In case you need a refund, the timepiece must be returned in the same condition you received it from us - with no defects or damages.
We will make sure to compensate any possible defect of the timepiece, in case it is the manufacturer's fault. However, if the timepiece has been damaged intentionally or accidentally during delivering or wearing, this kind of damage will not be covered. The character of the defect will be determined by our watchmaker from the quality division.
If you want to keep your timepiece away from being damaged, make sure to treat your watch carefully. The winding crown of the watch should be well-screwed. The watch should be protected from water penetration.
In the majority of cases a watch with producer's flaws will be repaired. Otherwise, you will get a new timepiece of the same model.
If we lack the same model in stock of our store, you may order another timepiece available at the same price.
If you order a watch model offered at a higher price, please enclose money to cover the price difference.
In case you choose a watch offered at a lower price, we will refund the cost deference.
When the timepiece you acquired was lost during the delivery, it is required to wait for 30 days - we will try to track down the package way. In case we do not find the package during the mentioned period, you will get the refund.
During this waiting period we will track the package way. If the package is not found, you will be refunded.
* As it is difficult to foresee all possible problems during the watch shipment and delivery, sometimes it is necessary to cover extra-charges. Our policy does not indicate the charges, as they depend on the country the package is delivered to.
* A person of majority age should sign the blank upon the package delivery. Otherwise, the courier will leave a note and the package will be delivered to the nearest post office.
Our Customer Support Service will answer all the possible questions you may have before or after purchasing a timepiece in our on-line store: www.alshwatches.com
Contact e-mail: watcheservicekk@gmail.com

Security Questions:

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Can I be sure about my confidentiality?
We are committed to providing a safe and secure online shopping experience and protecting the privacy of our customers. Thus you can be absolutely sure about your confidentiality.
Our reputation means a lot for us. All the operations are performed with maximal discretion.

Every step available has been taken to make our customers' shopping pleasant and enjoyable both during and after the sale.
What is my personal information used for?
The minimum information we require is used just to execute your order and to contact you in case something goes wrong.
Will my telephone number be given out to anyone else?
No, your telephone number and other personal information will never be disclosed to any third party. We keep it in our database for future reference, when you make another order with us.
We will contact you just in case we need to verify your order and if there are any problems with the order.
Do you sell or share information about your customers with other companies?
Our customer's security is our top notch priority. Thus we DO NOT share information about our customers with any third party.
Is my online information secure?
We keep your personal information according to the highest security standards.
We use progressive methods of leakage prevention such as SSL (secure socket layer) protection. This allows to keep information encrypted and proceed credit card transactions in safety.

Payment Questions:

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What credit cards do you accept?
We take Visa and MasterCard.
Our secure credit card processing systems takes advantage of Secure Sockets Layer (SSL) security, protecting both shoppers and merchants.
Can I withdraw the order placed with your online store?
You can withdraw your order within 24 hours of its placement.
Can I get my money back if I am not satisfied with your product or service? We will gladly refund any defective product and exchange any unwanted products, within 30 days of arrival.
There is a 30-DAY WARRANTY on the watches, for manufacturers' defects ONLY. This does not cover damage due to wear and tear and water damage. We have a very sharp-eyed returns examination department, so we can easily determine manufacturers' defects from wear and tear.
Here are the options:
· Write us an email at watcheservicekk@gmail.com stating the problem.
· Let us know whether it is a refund, exchange, or repair under the manufacturer's warranty. Please, provide your order number, and approximate date of purchase.
· You will receive a return code in the email. Please, enclose this code to the package when you send it to us. We will as well provide the address where you should send the item you want refunded, exchanged or repaired.

Return Policy

Refund and exchange:
In case you are not satisfied with the received timepiece, please consider a few options:
· it is possible to exchange the watch for another one
· the watch can be repaired for you
· you can get the refund
After you have chosen one from the above mentioned options, follow the instructions:
· Explain the problem you have with the watch in an e-mail letter.
· Make sure to specify whether you need an exchange, refund, or repair under the manufacturer's warranty.
· Indicate your order number in the email.
· Send your e-mail to the following address: watcheservicekk@gmail.com
· After we receive you e-mail letter, we will send you a reply with a return code. The package with the watch you send back to us should indicate the code.
Note:
· It is important to include all the links which you received with the watch, if there are any. Otherwise, we will not be able to accept the timepiece back in order to exchange it or make the refund.
· In case you need a refund, the timepiece must be returned in the same condition you received it from us - with no defects or damages.
We will make sure to compensate any possible defect of the timepiece, in case it is the manufacturer's fault. However, if the timepiece has been damaged intentionally or accidentally during delivering or wearing, this kind of damage will not be covered. The character of the defect will be determined by our watchmaker from the quality division.
If you want to keep your timepiece away from being damaged, make sure to treat your watch carefully. The winding crown of the watch should be well-screwed. The watch should be protected from water penetration.
In the majority of cases a watch with producer's flaws will be repaired. Otherwise, you will get a new timepiece of the same model.
If we lack the same model in stock of our store, you may order another timepiece available at the same price.
If you order a watch model offered at a higher price, please enclose money to cover the price difference.
In case you choose a watch offered at a lower price, we will refund the cost deference.
When the timepiece you acquired was lost during the delivery, it is required to wait for 30 days - we will try to track down the package way. In case we do not find the package during the mentioned period, you will get the refund.
During this waiting period we will track the package way. If the package is not found, you will be refunded.
* As it is difficult to foresee all possible problems during the watch shipment and delivery, sometimes it is necessary to cover extra-charges. Our policy does not indicate the charges, as they depend on the country the package is delivered to.
* A person of majority age should sign the blank upon the package delivery. Otherwise, the courier will leave a note and the package will be delivered to the nearest post office.
Our Customer Support Service will answer all the possible questions you may have before or after purchasing a timepiece in our on-line store: www.alshwatches.com
Contact e-mail: watcheservicekk@gmail.com

Replica Watches Questions:

What is a replica watch about? What is the difference between replicas and real watches?
Replica watches look exactly like their originals, but are made of cheaper materials, thus being more affordable for customers.
Timepieces like all the other works of art have their copies. Every replica watch offered at www.alshwatches.com is designed by professionals who treasure all the best traditions of watch making.
Cutting-edge technologies, sophisticated design and reasonable price – it's all about our replica watches. And there is no need to break the bank, as the price tags are very attractive.
Why choose replica watches?
If looking for a high-grade wrist watch and don't want to pay thousands- than buying a replica watch is just what you need. There is no need to limit you by choosing just a single watch of a single style – the moderate prices of our replica timepieces allow buying a wrist watch for each outfit and occasion. This possibility looks even more attractive, taking into account that the replica watches bought at a lower price look exactly like the luxury originals.
Do the pictures same as the real one?
Yes, it is. If there has a little different, we will write mail to you before ship out.
Does www.alshwatches.com sell secondhand watches?
No. www.alshwatches.com sells only new watches.
Are the watches you sell of top quality or I'm likely to damage them once I open the box? How long will the watches work properly?
Life cycle of a replica watch depends considerably on its owner and the way he treats his timekeeping device. If kept away from damage and serviced properly and in time, a replica watch will serve you for years not causing any trouble.
The replica watches we offer here atwww.alshwatches.com are of top quality. These differ considerably from the ones you might find at street vendors. Our replica watches will serve you for a long period of time.
To ensure the proper work of automatic movements, you'd better get them serviced by your local watch shop once in two or three years, as the oils might dry out due to the non-stop moving of the gears.
How often do you extend your assortment?
The online catalogue of watch models and brands is regularly updated, so it is enough to browse it to find novelty timepieces. The latest replicas watch models of all worlds known watch brands are available at www.alshwatches.com . These range from classic must-haves to some stylish sports replica watches, and cater to a wide range of interests and all age groups.
Will you limit the number of replica watches I order?
There is no limit, so you may purchase with us as many replica watches as you wish. In fact, we do our best to inspire you to purchase more than one watch at a time.
There are some sites that offer expensive replica watches, why are yours more cheap?
Is the quality good?
We have own watch factory, all of watches are made by ourselves, so the price is very cheap. The quality is good enough, Please don't worry. We have more than ten years experience of producing watches. Our Professional and technical personnel are control all of the product manufacturing process.
Do you have a catalogue with all your watches available?
We are in the process of making a printed catalogue, but if you need this at this very moment- our website is printer friendly and you can easily print out any pictures of any watches displayed at our replica watch store.
What kind of glass is used in your replica watches?
Almost all our replica watches feature sapphire crystal glass that is very scratch resistant compared with the usual glass.
Are all the marking and engraving on your replica watches accurate?
Be sure that these days replica watches producers do their best to develop markings and engravings on their timepieces with maximum precision.
Are replica watches water-resistant?
Replica watches are water-resistant, so do not be afraid to be caught in the rain. But you, certainly, should not wear them for diving or while swimming.
What is the difference between automatic, chronograph, and quartz watches?
Automatic or self-winding watches are powered by a self-winding mechanism and there is no need for batteries. To ensure their proper work for many years, please service them more often.
Chronographs are used as stopwatch timers. You will find a few variations of the chronographs. Some act with a center second hand that keeps time on the main dial of a watch. Others use sub-dials to keep track of elapsed hours, minutes and seconds.
Some chronographs show elapsed time on a digital display on the watch face. A chronograph can be responsible for a variety of functions, such as determination of speed or distance.
Quartz watches are equipped with a battery. The watches of this type usually serve longer than self-winding watches, but do not forget to replace the battery periodically.
What does sweeping second hand mean?
A sweeping second hand implies the second hand sweeping smoothly instead of ticking once every second. All automatic watches provide a sweeping second hand, while all quartz and chronograph watches have a ticking second hand.
How often do you extend your assortment?
The online catalogue of watch models and brands is regularly updated, so it is enough to browse it to find novelty timepieces. The latest replica watches models of all world known watch brands are available at www.alshwatches.com . These range from classic must-haves to some stylish sports replica watches, and cater to a wide range of interests and all age groups.
Are the pictures on your site taken of the replicas you sell or some other watches?
We guarantee that all pictures displayed at our online replica watch store are actual pictures of our Japanese replica watches offered for sale atwww.alshwatches.com . Our replica watches look exactly as the images on your screen. We deal with the professional photographers to take the pictures for our online replica watch store.
Why does my automatic replica stop ticking and even loose time?
Once you receive your automatic replica watch, you'd better wind it for 3 minutes straight before wearing it for the first time. If you wear your automatic replica watch everyday, then your timepiece will continue to wind itself on your wrist when you move around and walk.
If you stop wearing it for more than about 2 days, the watch will need to be reset. But once you start wearing it on daily basis again, it will automatically wind itself.

If your automatic replica watch doesn't keep time, it means you are not likely to wear it constantly.
If your watch is losing or gaining time in a 24 hour period, then the watch needs to be adjusted. All of our automatics have an adjustment screw on the movement just like their originals. Any local jeweler can easily service these watches.
How to set time?
To set time, you need to turn button in anti-clockwise direction if you have a screw-in lock watch. You need to softly pull the button out a little bit. The best way to do this is to use first and second finger and use finger knuckle as a lever in order to pull the button out with as little force as possible. You can feel a little "click"! Now you can set the time by turning it anti-clockwise. This would turn the minute-hour hands forward until you set the right time. When time is set, push the button back and turning the button clockwise for a few rounds.
I have a watch with a date, how do I change the date?
To change date and time on you replica watch, please proceed as follows:
· If your watch features a screw-in button, then turn the button anti-clockwise for a few rounds until it (the button) is loose. Then pull it (the button) out softly by using your thumb nail and first finger nail, softly, no force needed. You should then feel a "click" here.
· There are two steps when pulling the button out. The first step is to set the date or day. The second step is for setting the local. You can only set Date forward by turning the button in one direction.
· When you are done with setting date and time, push back the button and wind it clockwise for a few times. No need to lock it.
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